Award-winning Performance
Top 5% Talent
We maintain high standards in the evaluation and selection of our team. Our training program is tailored to clients’ specific needs and is one of the best in the industry. We specialize in hiring and retaining the top 5% of the talent pool available at the global delivery locations. Our team has a neutral accent, and the mode of speaking works great for voice and non-voice-based services. Our global delivery centers are located in cities where people have many similarities with western culture. Cultural similarity plays a big role in ensuring that outsourcing works right out of the box. Fortune 500 clients in the US, UK, EU and Australia find it easier to work with us as their service provider. The ability to hire and retain Top Talent makes us different from our competition.
We are Omni Channel
We specialize in communication across various touchpoints. Fully utilizing Chat, Text, and Social Media channels in addition to Phone and Email communication.
Scalable Savings
Our pricing is flexible. We can scale from few agents to over 100 within weeks with tiered rates. We service short-term and long-term needs without compromising cost advantage. Our clients enjoy on average 57% cost savings and up to 75% on large-scale operations.
Class A Infrastructure
Our delivery centers are in Class A facilities. Production floors have Socially distanced, ergonomic workspaces and round-the-clock IT support. Conference rooms are equipped with video conferencing and training rooms with AV aids. Facilities have onsite sleeping quarters, a cafeteria, clinic and entertainment options like rock climbing, swimming and badminton. Conveniently located within walking distance to public transport and Malls. The business continuity plan includes dual service providers for connectivity and backup power generation units.
Covid Protocol
All our facilities require mandatory COVID screening at the entrance and employees undergo periodic COVID testing. Premises are regularly disinfected, sanitized and CDC guidelines are mandatory. All our employees are Fully Vaccinated.
We Take Security & Privacy Seriously
All our offices and systems are equipped with both logical and physical (Biometric, CCTV, disabled drives, and encryption) security. We not only meet but exceed applicable data privacy and security standards. We work with and have met the requirements of a number of clients who are certified under global IT compliance protocols such as HIPPA, AICPA SOC 2,
and PCI-DSS Level 1.
