Recruiting and the rest of the HR activities are key in a mid size BPO/Call Center operation but the right infrastructure, working space and capacity to grow fast are the real key to success
XMC BPO’s service walks you through the step by step process, in Philippines, with ease
Contact Centers services from XMC BPO help your company not only to set up, but to replicate your business culture in a succesful operation in Philippines.
Here are examples of current client operations:
Customer care operation for large US consumer brands
Network operations support for North America locations
B-to-B account management support
Tech support for internal corporate departments within their company
Accounts receivable and collections for North American consumer accounts
Bilingual Inbound lead nurturing, lead generation and consumer sales
XMC BPO’s unique business model makes it easy for companies of any size to establish their own nearshore call center operation in Philippines. Intugo connects you to Philippine’s top rated bilingual talent that you require to make your operation a success. Your call center operation is considered captive since you will have the opportunity to manage it the way you see fit and emulate the successes of your current operations.
With XMC BPO, you have the option of establishing a mid operation with a dedicated office that is built to suit your exact needs for as many employees as you need.
The call center operations that XMC BPO supports include customer service, collections, account management, tech support, inbound sales, lead generation and much more.
Your call center team is recruited by us to your exact specifications and you make the hiring decision just as you would in your internal operation. Your team is trained by you and follows your instruction. XMC BPO’s locations operate in the same time zones as the US.
Quick Facts About Small Operations
No. of Different Back office Positions at XMC BPO
Avg difference in cost between Nearshore and Inshore
“XMC BPO took us to the talent market in Philippines and helped us understand what we were going to be able to do. Working together helped us grow from our initial plan of 8 people, to over 90. We grew back home, we grew with XMC BPO”
Quote from an existing client
Watch our video (below) that highlights a captive Call Center Operation supported by XMC BPO. You may also view case studies that highlight actual XMC BPO clients. Compare the XMC BPO model to your current outsourcing options.