Case Study: Consumer Electronics
Real-time Warranty Validation: Reducing Customer Effort in Scheduling Service Calls
Our client
Is a Global Technology Leader known for a wide range of products from Audio Visual Devices, Kitchen Appliances and Smart phones. They wanted to speed up the process of warranty validation for all appliance and device.
The challenge
Help improve SLA on engineer visits thru efficiently validating repair warranty of all appliance and gadget.
Solutions
Added a feature on remote management tool that enables customer to capture the purchase receipt real-time and send to the agent real time as well.
Redesigned website to encourage customers in registering their appliance immediately.
Call certification on warranty registration and warranty verification.
Results
0
%
Increase in Resolution
0
%
Improvement on Service Requests SLA
0
%
Increase in Net Promoter Score
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