A service designed for helping small and medium businesses reach their true potential and stay competitive in the marketplace
Intugo’s Engagement Team increases your nearshore and core teams productivity, while back-office tasks become more efficient.
Analyze Back Office
Define business objectives, identify processes, and create a shared vision to successfully implement operation.
Develop a collective an structured team, establish communication channels, and access technology needs to create a positive impact on the workflow.
Develop & Train Back Office Team
Develop job profiles, conduct interviews, and implement knowledge, skills and behavior assessments.
Optimize & Evaluate KPI’s
Optimize resources to maximize talent by benchmarking performance and reengineer/improve procedures, where necessary.
Quick Facts About Intugo
Positions in our total head count
Of our operations are bilingual
Recruiting from all over Mexico
I found Intugo’s Engagement Team to be highly capable, competent and easy to work with. They delivered an execution plan to build and develop our nearshore team in Mexico with the best interests of our State side operation in mind. I relied on my Engagement Leader to carry the ball to ensure our teams had established communication channels and were well trained on their respective functions so we could launch quickly. The Engagement team came through! They leveraged the tools we had in-house to transfer the targeted tasks seemlessly from our Customer Operations Team to our nearshore team, we launched new customer growth initiatives in half the time from previous years.”
Neil Chamness | VP of Finance & Corporate Operations | Carlin Group