Here are examples of current client operations:
- Patient Surveys
- Appointment Setting
- Member Enrollment
- Claims Submission
- Preventive Screening
- Updating Patient Records
- Inquiries and Assistance
- Revenue Management
Industries
Healthcare
XMC is in the forefront of consistently providing and exceeding industry standard service in healthcare.
The significant shift in the healthcare industry caused by today’s crisis requires additional resources to provide oversight and management of the full patient journey. The ongoing crisis is stretching healthcare systems beyond their limit. However, in the same way that poor customer service makes customers look into other brands, it also serves as a significant factor for patient retention and loyalty. Without a fast, accurate and reliable service, it’s nearly impossible to cater and satisfy your patients. We can help by integrating the talent and technology required to turn information and patient interactions into desired results. Our solutions can effectively reduce operation costs, improve efficiencies, enhance technologies, manage revenue lifecycle while delivering better care to patients.
XMC provides our Healthcare clients with safe and secure policies and procedures. We see to it that our team undergoes periodical trainings regarding information security and awareness highlighting personal health information and the strategies to mitigate any security issues that may happen. All of these trainings coupled with regular audit of people and technologies ensure compliance to the related requirements under HIPAA.
XMC provides businesses of all sizes with a multitude of different services. While a traditional outsourcing company may focus solely on customer service we have expanded our services to multiple areas ranging from but not limited to information technology services, back office support, B2B or B2C sales, bookkeeping and accounting services, lead generation, revenue management, social media and website management, graphic design and web development. With this expanded focus, we are able to provide businesses with tremendous cost savings.
“XMC BPO team was able to provide us with certified medical professionals who are trained as clinicians, providing level 1 and level 2 support for our FDA approved medical devices.”
Quote from an existing client
Our Case Studies
Retail & E-commerce
Drive conversion of site visitors into contacts and ultimately customers
Media & Telecom
We provide software solutions to: E-Commerce, Insurance, Logistics, Human Resources, Legal, Manufacturing, Health and Retail verticals.
AI Enabled Solutions
Showcase company core services, web app features and introduction on how the fulfillment system works