Industries

Retail and Ecommerce

XMC is in the forefront of consistently providing and exceeding industry standard service in retail and ecommerce.

The fast-paced growth of technologies has shifted the way consumers interact with sellers in today’s market. Consumers are shopping online more than ever, and the e-commerce industry is growing much faster than its brick-and-mortar counterpart. However, whether a customer buys in-store or online, they always expect convenient and hassle-free experiences with great customer service. With the growing number of choices, businesses need to exceed customer expectations to convert potential customers into regular brand advocates by providing an exceptional customer service experience, efficient order management and logistics, and fast and secure contactless transactions.

XMC incorporates technology, talent and strategy to provide simplified solutions that will drive sales, consistency and brand loyalty.

Here are examples of current client operations:

Customer Relationship Management
Graphic Design and Artwork
After-Hours and Overflow Answering through Chat or Phone
Data Management and Reporting
Order Tracking and Status Enquiry
IT Support
Product, Image and Catalogue Data Entry
Complaint Management
Order Enquiry, Taking and Processing
Chat and Email Support

XMC provides businesses of all sizes with a multitude of different services. While a traditional outsourcing company may focus solely on customer service we have expanded our services to multiple areas ranging from but not limited to information technology services, back office support, B2B or B2C sales, bookkeeping and accounting services, lead generation, revenue management, social media and website management, graphic design and web development. With this expanded focus, we are able to provide businesses with tremendous cost savings.

“We created a software development team with XMC BPO in Philippines. Right from the beginning we mixed our teams in the US with our team in Philippines. It worked perfectly. Now we are expanding in both countries.”

Quote from an existing client

Our Case Studies

Retail & E-commerce

Drive conversion of site visitors into contacts and ultimately customers

Media & Telecom

We provide software solutions to: E-Commerce, Insurance, Logistics, Human Resources, Legal, Manufacturing, Health and Retail verticals.

AI Enabled Solutions

Showcase company core services, web app features and introduction on how the fulfillment system works