case study: Retail & Ecommerce

Ecommerce content management and customer satisfaction

Improved market share and customer experience by effectively utilizing CRM tools

Overview

The client is one of the largest trampoline and outdoor play-set distributor in the country. In 2016, they were growing fast and needed support in maintaining product data across various online retailers and manage their after sales customer experience. We were able to manage and update their product data across platforms and improve customer satisfaction resulting in higher ratings and market share.
0 %
Increase in
Marketshare
0 %
Improvement in
Ratings
0
Online
Retailers

Client Background

The client created brand of products to help kids and adults stay active and have fun while doing so! All their products are developed with families safety and comfort in mind. With little kids jumpers, their big outdoor trampolines to their playground equipment, client’s products are designed to maximize the fun factor while it’s customers can get fun family time and great exercise!

Business Challenge

The client was looking to drive both cost savings and maximize revenue while also increasing its market-share and customer satisfaction ratings. The client wanted to reduce inconsistencies in its online product related data, pricing and media across over 100 online retail channels. The customer satisfaction and ratings were dropping and client wanted to bolster customer service throughout the customer journey with high quality social media engagement and higher levels of service.

The Solution

Results

Cost reduction, refreshed branding and customer retention and revenue from loyalty

0 %
Engagement
Achieved
0 %
Sales
Conversion
0 m
Customers
Served
0 %
Complaint
Resolution
0 k
Annual
Savings
0 %
Response
Rate

As your extension, we work side by side to ensure growth and positive results in the simplest and most effective way possible.

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