Case Study: telecom & media
Maximizing performance results thru increased leadership competency
Our client is an internet service provider based in the UK. They hired us to provide consultancy services to their vendor. They needed help in performance management and taking charge of the coming launch of their new broadcasting channel.
The support team is composed of young talents that may need guidance in affecting change in the organization. Our goal is to stabilize performance across all key metrics, diminish attrition, and ensure a documented operational rigor is in effect while empowering the support group on the basics.
Improved agent retention
Improved Sales Conversion
Improved Net Promoter Score