Customer Experience

Your secret to world-class customer support and satisfaction

In today’s highly competitive marketplace, businesses must focus on delivering exceptional customer service across all channels. With the rise of digital-savvy customers and their increased expectations, companies must adapt quickly to meet their needs and stay ahead of the competition.

At XMC, we understand the importance of providing expert customer care, quick and user-friendly solutions, and protecting the privacy of our client and their customers. We aim to create better opportunities for interaction and engagement with our customers, ensuring we have a seamless experience that can turn them into brand ambassadors for your business.

We understand that every customer is unique, and therefore, we tailor our solutions to meet the specific needs of our solutions to meet the needs of the businesses we each work with. We are equipped to handle various customer inquiries and support requests ranging from basic troubleshooting to complex issues that require knowledge.

At XMC, businesses can achieve better customer retention, increase customer satisfaction, and ultimately grow their revenue by partnering with us. Our commitment to providing excellent customer service outsourcing solutions is unparalleled, and we commit to helping businesses succeed in today’s competitive market.

Leading The CX Space

Our most dominant service offering and what has put us on the global stage.

0 %

New Client Win Rate

350-400 sec

Average Call Efficiency for All Campaigns

0 %

Average CSAT For all campaigns

Current Client Operations

Customer Relationship Management

To ensure effective management of customer experience, it is crucial for companies to have a thorough understanding of their customers’ requirements, inclinations, and anticipations. This necessitates the collection of data from multiple sources such as customer feedback, surveys, and social media. By scrutinizing this data, organizations can pinpoint areas that require improvement and introduce strategies to enhance the overall customer experience.

At XMC, our unwavering commitment is to work in collaboration with our clients by offering pertinent data analysis services aimed at identifying pain points in customer experience. We have a team of seasoned professionals who can assist in devising improved processes that can mitigate negative customer experiences.

Complaint Management

Complaint management is an important aspect of business process outsourcing services. It refers to the processes, tools, and strategies that organizations use to identify, resolve, and prevent customer complaints. Effective complaint management is crucial for BPO companies as it can impact customer satisfaction, retention, and overall business performance.

At XMC, we are able to establish a robust complaint management system, train customer service representatives, conduct root cause analysis, monitor complaint trends, and provide continuous process improvement, we can ensure that our clients can meet customer expectations and deliver high-quality services.

Social Media Management

The expansion of social media has been advantageous for corporations as it has brought people from different parts of the world closer, making communication effortless and convenient. Both businesses and clients are utilizing this technology to establish connections, address issues, and promote their interests. The potential applications are boundless.

At XMC, we pledge to provide clear-cut plans, consistent implementation, and continuous evaluation and interpretation to aid in the management of your social media appearance and customer interaction. Our aim is to promote your brand effectively and foster lasting customer loyalty.

Revenue Management

Revenue management involves strategies and techniques used to maximize revenue from the services provided by the BPO. This can involve optimizing pricing, capacity utilization, and customer demand. At XMC, we use dynamic pricing strategies to adjust pricing to meet our client’s budget. We predict and adjust to customer demands by developing forecasting models, analyzing historical data, and keeping up with market trends.

By carefully analyzing, planning, and implementing the multi-faceted process of revenue management we can help our clients decrease their cost of manpower while we maximize our revenue and profitability.

Data Management and Reporting

Effective data management and reporting require a combination of technical skills, analytical skills, and business acumen. With the help of our experienced management team, we can provide insights that help support you in making your business decisions. We have a well-defined strategy, skills, and tools that will help analyze and present data in a meaningful way. By investing in us your organization can gain a competitive advantage and drive business outcomes.

Omnichannel Management

We specialize in communication across various touchpoints. Fully utilizing Chat, Text, and Social Media channels in addition to Phone and Email communication. We work to enhance every step of the consumer journey and increase customer lifetime value (CLV).

I have been working with the XMC BPO company's customer support team for more than a year, and I must admit that I am satisfied. Since working with them, I have noticed an increase with my customer's satisfaction. I highly recommend them.

Technology Partner

What Sets Us Apart

Industry-Leading CX: What Put Us on the Map

We take pride in embracing the true meaning of customer experience by utilizing all platforms available for interaction. We lessen our customer effort by making everything easy for them and anticipating their needs.

Rapid, Sustained, and Uncompromised Growth

Carefully selecting your customer service support provider is essential for the growth of any business. Nowadays, centers provide service to the company and add value by offering insights on process improvements that ultimately yield customer retention and brand loyalty.

People-First. Period.

We believe in taking care of the ones who take care of our customers. With XMC, our talent pool is engaged and has a happy disposition that translates to our customers’ satisfaction.