Here are examples of current client operations:
- Customer Relationship Management
- Data Management and Reporting
- Omni-Channel Management
- Complaint Management
- Revenue Management
- Social Media Management
Customer Experience
XMC provides simplified and cost-effective solutions by integrating technologies and talent.
In today’s world, consumers demand for better customer experience and brand connection across all channels. Digital savvy consumers, increasing user expectations and growing number of competitions require businesses to adapt quickly, effectively and efficiently keeping in mind excellent customer experience. Our commitment to our clients is the same as our commitment to their customers that is to provide expert care, give rapid and simplified solution, protect the brand and the users, and create better opportunities for interaction. By recognizing the importance of these high value interactions, we are able to provide consistent, accurate and personalized customer service outsourcing solutions through all channels as supported by our enabled technologies and empowered talent, giving our customers a seamless experience that can turn them into your brand ambassadors.
By integrating technologies and talent, XMC’s solutions allows business to quickly start even with a team of one.
XMC provides businesses of all sizes with a multitude of different services. While a traditional outsourcing company may focus solely on customer service we have expanded our services to multiple areas ranging from but not limited to information technology services, back office support, B2B or B2C sales, bookkeeping and accounting services, lead generation, revenue management, social media and website management, graphic design and web development. With this expanded focus, we are able to provide businesses with tremendous cost savings.
“We created a software development team with XMC BPO in Philippines. Right from the beginning we mixed our teams in the US with our team in Philippines. It worked perfectly. Now we are expanding in both countries.”
Quote from an existing client