Media and telecommunications have become essential components of modern life, and they are critical in our daily routine, providing news, entertainment, and communication possibilities. With the advent of social media and high-speed internet, there is a growing demand for remarkable customer experience with access to multiple devices and different platforms, and in this dynamic and ever so growing industry, it is paramount that they invest heavily in employees and technology-based solutions that can deliver end to end resolution to customer issues and ensure positive customer experience.
Our commitment to providing customer-focused BPO services and value for your business is manifested by the performance output we deliver and consultative suggestions on process improvement to strengthen our partnership further. Our approach has proven effective and efficient, giving you maximum savings potential that could support further growth.
We aim to resolve the issue at first contact by providing consultative advice based on our customer’s needs and preferences.
Higher Retention Ratings
To support an extensive variety of initiatives and workflows, our team deploys exceptional methods.
Develop Effortless Experience
For sensitive data or compliance requirements, we provide comprehensive security options.
Customers First
We have the capability to source outstanding staff globally since we have facilities and personnel throughout the globe.
Our Expertise
Effective account creation and maintenance are important for building and maintaining strong relationships with customers. They can help improve customer satisfaction, loyalty, and retention by making it easy for customers to manage their accounts and track their activity.
We understand that issues may arise even in the most unexpected times. Issues can pop up at any time, which is why we make sure our team is always ready to handle them. By constantly upskilling and building multi-functional teams, we’re able to provide top-notch customer-focused BPO services 24/7. No more being transferred from one department to another or waiting until business hours to get the help you need. We’re here for you, day or night!
Web design and development go hand in hand, and they are crucial in creating a successful website that is not only visually appealing but also functional and optimized for search engines. A well-designed and developed website can help businesses establish their online presence.
Our highly skilled agents have undergone extensive training and have acquired a deep understanding of our company’s policies and procedures. They possess the necessary expertise and knowledge to assess each situation and make informed decisions regarding adjustments and refunds. They are equipped with the tools and resources necessary to evaluate each case on an individual basis, ensuring that each decision is made with care and attention to detail. They take into account various factors such as customer satisfaction, company policies, and financial implications when making these decisions.
XMC has a robust complaint management system, starting with clear communication channels (e.g., phone, email, chat, or social media) easily accessible to customers. Complaints are promptly acknowledged, and a timeframe for resolution is provided. A central system is used to track progress and ensure timely resolution. This would not only ensure resolution but also improve customer satisfaction and retention. Our systems and process is aligned with industry standards and regulations, such as data privacy and security. We provide regular training to employees involved in the complaint management process to ensure they have the necessary skills and knowledge to handle complaints effectively.
Chat and email support are important communication channels for the media and telecommunication. as your partner XMC, can provide accessibility, efficiency, flexibility, and cost-effectiveness. Through multi-tasking, we are able to handle multiple inquiries at once, eliminating the effort of our customers to go to the phone menus and wait in line. Chat and email support also offer advantages such as documentation and record-keeping. These methods help companies improve customer satisfaction and loyalty while also increasing operational efficiency.
Our Proof of Excellence
Client
Internet service provider based in the UK
Solutions
Simplified KPIs, provide leadership development training
15%
Improved Sales Conversion
We were looking for a partner who could meet our outbound sales targets on a consistent basis, XMC not only met our targets but winners of TOP In Sales Trophy every quarter since the start of the relationship.
Media Partner
Constantly innovating and pushing the boundaries in terms of speed, security, and support.
Strict Compliance with Global Privacy and Security Protocols
Certified on all global privacy and security protocols, we can ensure that customer’s personally identifiable information is secured and being a reliable BPO services provider.
Effective AI Technologies
Artificial intelligence technologies have revolutionized the business community and customer experience, making it more efficient and cost-effective. AI-powered chatbots, for instance, are being used to provide customer support 24/7, reducing the need for human agents and improving response times. AI-based predictive analytics tools help companies anticipate and prevent customer churn, identify new business opportunities, and optimize operations. Additionally, AI-powered robotic process automation (RPA) can automate repetitive tasks like data entry and invoice processing, freeing human workers to focus on more complex tasks.
Interwoven Global Ops
When companies delegate specific processes or tasks to external service providers worldwide, they can tap into a global talent pool and take advantage of lower labor costs in certain regions. Businesses can focus on their core competencies and improve their overall efficiency and productivity by offering a range of services, including customer support, data entry, finance and accounting, human resources, and more. This way, we can establish a global presence and expand operations into new markets.
We work side by side to ensure growth and positive results in the simplest and most effective way possible.
Providing simplified and cost-effective BPO services to real-world scenarios by applying technology, knowledge, and hard work.