The need to leverage technology is rampant across industries, and investing in AI and using other platforms is necessary to penetrate more travelers and ambassadors. After two years of lockdown and travel alerts, the whole community is excited to experience the world and its wonders again, with safety as their priority.
XMC BPO: Your outsourcing partner, we will leverage the synergy of talent and technology to provide the utmost customer care to our travelers.
We are here to ensure reliable and efficient customer care that will help maximize your revenue.
Ready to Scale Fast
Excellent CX at Each Move
Gain a Head Start on Innovation
Our Expertise
Back Office Support
Chat Support and AI Chat Bot Development
Loyalty Program Support
Voluntary and Involuntary Exchanges
In the event of involuntary schedule changes, we promptly communicate these updates to our customers, providing them with ample time to adjust their plans. For voluntary changes, we work closely with our customers to identify options that align with their specific needs and budget.
By implementing these measures, we strive to provide our customers with a hassle-free and enjoyable travel planning experience.
Refunds
Our team can be a valuable solution for travel companies looking to streamline their refund management processes. By choosing to assign the refund management to a third-party provider, travel companies can free up their internal resources to focus on core business operations. XMC leverages its expertise in handling refund requests and processing payments to ensure quick and accurate refunds for travelers. They can also provide around-the-clock customer service support to handle any inquiries related to refunds, which can improve customer satisfaction and brand reputation.
Moreover, we can utilize advanced technologies such as automation, machine learning, and AI to enhance the refund management process, reducing the risk of errors and improving efficiency. As XMC BPO: Your outsourcing partner for refund management, travel companies can benefit from cost savings, increased accuracy, and improved customer satisfaction.
Social Media Management
In addition to engaging with customers, social media can also be used to monitor industry trends and stay up-to-date on the latest travel news and developments. By staying informed and adapting their social media strategy accordingly, travel businesses can stay ahead of the competition and provide the best possible experience for their customers.
Bookings and Reservations
Online assistance is also available to assist customers who choose to do the self-service option. Our team of experts is also trained to provide consultative care that can provide options tailored to fit the needs of our travelers.