Here are examples of current client operations:
- Chat and Email Support
- Back Office Support
- After Sales Support
- Customer Relationship Management
- Chatbot
- Social Media Management
- Bookings and Reservations
- Complaints Management
- Refunds and Exchanges
Industries
Travel and Hospitality
XMC is in the forefront of consistently providing and exceeding industry standard service in travel and hospitality.
In today’s environment, traveling is certainly a challenge and customer experience still impacts businesses especially these days. As businesses recover, customer interactions will remain to be vital for travel related businesses. While we are grateful for the outcome of an excellent customer service, we should be focused on the processes behind it and the discipline that goes into getting that needed service result.
Our solutions for the travel and transportation industry enable clients to effectively keep customers, turn them into loyal brand advocates and strengthen their share in the market in this very competitive industry.
XMC provides businesses of all sizes with a multitude of different services. While a traditional outsourcing company may focus solely on customer service we have expanded our services to multiple areas ranging from but not limited to information technology services, back office support, B2B or B2C sales, bookkeeping and accounting services, lead generation, revenue management, social media and website management, graphic design and web development. With this expanded focus, we are able to provide businesses with tremendous cost savings.
“Our company provides hospitality solutions across the globe, we needed a partner who could service our customers in multiple languages, XMC’s global foot print and processes made our customer experience consistent and seamless across boundaries.”
Quote from an existing client
Our Case Studies
Retail & E-commerce
Drive conversion of site visitors into contacts and ultimately customers
Media & Telecom
We provide software solutions to: E-Commerce, Insurance, Logistics, Human Resources, Legal, Manufacturing, Health and Retail verticals.
AI Enabled Solutions
Showcase company core services, web app features and introduction on how the fulfillment system works