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Banking and Financial Services

Fostering Brand Loyalty, Trust, and Security

With the rise of inflation, consumers are now looking for more ways to save and ensure that their hard-earned money is secure. As the rising price of commodities strains the financial well-being of individuals and families, consumers are now considering strategies to protect their wealth. Strategizing on income or wealth protection is an action that our consumers and the financial services sector navigate during these trying times in our economy. Many consumers now turn to savings accounts, investment opportunities, and other financial products offering financial security. The financial sector also adapts to the economic landscape by providing new products and services to help our customers protect and multiply their hard-earned money.
Our commitment is to help your business streamline operations, increase efficiency and productivity and reduce cost. This way, we can open an opportunity for our client to reinvest the price we saved into other financial products that will yield better revenue.
Ready to Scale Fast
To support a wide range of programs and workflows, our team utilizes best-in-class methods.
Excellent CX at Each Move
We have the ability to source excellent talent worldwide since we have sites and workers all around the world.
Gain a Head Start on Innovation
We have the power to source outstanding talent around the world, as we have locations and staff all around the world.

Our Expertise

Account Creation and Maintenance
Effective account creation and maintenance are important for building and maintaining strong relationships with customers. They can help improve customer satisfaction, loyalty, and retention by making it easy for customers to manage their accounts and track their activity.
Claims Management
Claims management is the process of handling and resolving claims filed by customers or clients who have experienced loss or damage. This can include insurance claims, warranty claims, and other types of claims related to products or services.
Web Design & Development
Web design and development go hand in hand, and they are crucial in creating a successful website that is not only visually appealing but also functional and optimized for search engines. A well-designed and developed website can help businesses establish their online presence.
Revenue Management
Revenue management is a strategy used by businesses to optimize their pricing and inventory in order to increase revenue and profitability. It involves using data analysis, forecasting, and pricing strategies to maximize revenue from existing customers and attract new customers.
Multi-skilled 24-hour Support
We understand that issues may arise even in the most unexpected time. Issues can pop up anytime, which is why we make sure our team is always ready to handle them. By constantly upskilling and building multi-functional teams, we are able to provide support 24/7. No more being transferred from one department or waiting until business hours to get help. We are here for your day and night!
Chat and Email Support
We offer chatbot development and email inquiry management to provide a faster, more accessible option to contact customer service. This service allows the business to manage customer experience and operational efficiency by enabling customers to choose which channel to use to talk to customer service.

Our Case Study

Strengthening support empowerment through automated history review
Stimulus Package Disbursements - Assisting account holders thru time of crisis.
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We were looking for company that could scale with our growth and who had had the domain knowledge in Insurance. The team at XMC not just provided us with team with domain knowledge but also skilled in CRM tools that we use in the industry. Our growth targets over last four years has been well supported by XMC.
Finance Partner

Constantly innovating and pushing the boundaries in terms of speed, security, and support.

Strict Compliance with Global Privacy and Security Protocols

Certified on all global privacy and security protocols, we can ensure that customer’s personally identifiable information is secured and being a reliable BPO services provider.

Effective AI Technologies
Artificial intelligence technologies have revolutionized the business community and customer experience, making it more efficient and cost-effective. AI-powered chatbots, for instance, are being used to provide customer support 24/7, reducing the need for human agents and improving response times. AI-based predictive analytics tools help companies anticipate and prevent customer churn, identify new business opportunities, and optimize operations. Additionally, AI-powered robotic process automation (RPA) can automate repetitive tasks like data entry and invoice processing, freeing human workers to focus on more complex tasks.
Interwoven Global Ops
When companies delegate specific processes or tasks to external service providers worldwide, they can tap into a global talent pool and take advantage of lower labor costs in certain regions. Businesses can focus on their core competencies and improve their overall efficiency and productivity by offering a range of services, including customer support, data entry, finance and accounting, human resources, and more. This way, we can establish a global presence and expand operations into new markets.

We work side by side to ensure growth and positive results in the simplest and most effective way possible.

Reliable BPO services provider with simplified and cost-effective solutions to real-world scenarios by applying technology, knowledge, and hard work.