The consumer electronics industry is highly in demand, encompassing many products essential to modern life. From smartphones, laptops, television, and home appliances, consumer electronics have become integral to our daily routines.
With the advancement of technology and the increasing reliance on digital services, the demand for consumer electronics and exceptional customer care through all types of channels has increased.
As an outsourced solution, we provide cost-effective solutions compared to in-house operations. We commit to helping deliver round-the-clock support to our customers. We synergized customer service and technical support as one as we understand that both aim to resolve our customer’s problems. By doing so, we help our clients achieve maximum savings as we minimize repairs thru first-contact resolution.
We collaborate to improve the process by focusing on the core competencies of our talents and improving operational efficiency, ultimately benefiting our customers.
By consistently improving operational efficiency and customer satisfaction, you can focus more on time developing new technologies for a more cutting-edge product portfolio.
Improved Retention Rates
Thru expert customer care, we are able to improve to foster brand loyalty, improving retention rates for the business.
Put Your Customers At The Heart
We have been customers, in one way or another we have our own standards in the service we receive, that is why we put our customers at the center of what we do.
Create Effortless Experience
We provide enterprise-level security options for sensitive data or compliance needs.
Our Expertise
Customer Data Management
Effective account creation and maintenance are important for building and maintaining strong relationships with customers. They can help improve customer satisfaction, loyalty, and retention by making it easy for customers to manage their accounts and track their activity.
Back Office Support
Our team of experts specializes in handling ticketing arrangements with precision and efficiency, ensuring that all paid bookings are promptly ticketed. We keep our valued customers informed at every step of the process, providing timely notifications regarding any changes to their flight schedules and assisting them with any related arrangements. Additionally, we conduct rigorous audits of all reservations made prior to ticket issuance, meticulously verifying that every detail is accurate and preventing any potential revenue loss resulting from booking errors.
Multi Skilled 24/7 Support
We understand that issues may arise even in the most unexpected time. Issues can pop up anytime, which is why we make sure our team is always ready to handle them. By constantly upskilling and building multi-functional teams, we are able to provide support 24/7. No more being transferred from one department or waiting until business hours to get help. We are here for your day and night!
Complaint Management
XMC has a robust complaint management system, starting with clear communication channels (e.g., phone, email, chat, or social media) easily accessible to customers. Complaints are promptly acknowledged, and a timeframe for resolution is provided. A central system is used to track progress and ensure timely resolution. This would not only ensure resolution but also improve customer satisfaction and retention. Our systems and process is aligned with industry standards and regulations, such as data privacy and security. We provide regular training to employees involved in the complaint management process to ensure they have the necessary skills and knowledge to handle complaints effectively.
Ticket Management and Service Requests
At XMC, ticket and service request management can involve various activities, including ticket creation, ticket routing, escalation, and ticket resolution. When a customer submits a ticket or service request, it is assigned a unique identifier and routed to the appropriate team or agent based on the type of request and the level of urgency. Effective ticket and service request management is critical for customer satisfaction and loyalty by ensuring customer inquiries and issues are handled promptly and effectively. As your partner of choice, we can help their clients maintain a positive reputation and retain their customer base.
Chat and Email Support
Chat and Email support is essential communication channels for the consumer electronics industry. As we partner with you, we can assure accessibility, efficiency, flexibility, and cost-effectiveness. Through multi-tasking, we can handle multiple inquiries at once, eliminating the effort of our customers to go thru phone menus and wait in line. This service also proves to be advantageous when it comes to documentation and record keeping. As every interaction is documented, we can use the information to improve processes and other products to satisfy our customers.
Refunds and Exchanges
Our goal is to build trust with our customers by providing exceptional service, and our approach to handling refunds and exchanges is an integral part of that commitment. As we center our business with a robust coaching and development framework, we can ascertain that refunds and exchanges are handled carefully. You can assure that we train employees with clear refund and exchange policies and conduct investigations before we decide.
We were looking for a partner who could meet our outbound sales targets on a consistent basis, XMC not only met our targets but winners of TOP In Sales Trophy every quarter since the start of the relationship.
Media Partner
Constantly innovating and pushing the boundaries in terms of speed, security, and support.
Effective AI Technologies
Artificial intelligence technologies have revolutionized the business community and customer experience, making it more efficient and cost-effective. AI-powered chatbots, for instance, are being used to provide customer support 24/7, reducing the need for human agents and improving response times. AI-based predictive analytics tools help companies anticipate and prevent customer churn, identify new business opportunities, and optimize operations. Additionally, AI-powered robotic process automation (RPA) can automate repetitive tasks like data entry and invoice processing, freeing human workers to focus on more complex tasks.
Strict Compliance with Global Privacy and Security Protocols
Certified on all global privacy and security protocols, we can ensure that customer’s personally identifiable information is protected.
Interwoven Global Ops
When companies delegate specific processes or tasks to external service providers worldwide, they can tap into a global talent pool and take advantage of lower labor costs in certain regions. Businesses can focus on their core competencies and improve their overall efficiency and productivity by offering a range of services, including customer support, data entry, finance and accounting, human resources, and more. This way, we can establish a global presence and expand operations into new markets.