XMC: Discover the Difference

Your Brand, Your Customers, Our Expertise. Building connections that last.

The Perfect Blend of People and Technology

Our aspiration for growth fuels our commitment to promoting employee talent. We firmly believe that prioritizing our employees in our decisions and accomplishments is crucial to achieving success. We have the perfect combination of talent and technology; we thrive on developing them, aside from innovating processes that help our clients achieve results. We recognize the value that each can bring to the table and use them together in a way that maximizes their combined potential. By doing so, we create a world in which technology can work for us and empower people to achieve great things.

We are committed to providing transparent and competitive pricing and work closely with our clients to understand their needs and develop customized pricing models that align with their budget and goals. Whether it’s a short-term or long-term engagement, we deliver value and maximize cost savings for our clients.

Award-winning Performance

Proven Team

We are the home of the champions. Our Fortune 500 client consistently awards us as the “Best Vendor”. This company’s history of achieving high-quality results and positive outcomes is an attestation of our expertise.

Results Driven

With the perfect synergy of young associates and experienced management, we provide the most innovative solutions that will help achieve exemplary results by constantly monitoring and adjusting our strategies. Our approach is driven by resolution and operational efficiency, which means that we focus on delivering measurable results that will help you achieve our client’s business goals.

Reliable Partner

Reliability and quality are at the core of our delivery model. We thrive on demonstrating that we are consistently dependable. We believe that communication and collaboration are key ingredients for a successful partnership. Our clients are prioritized to ensure that we understand their needs and can deliver the best possible results.

Top 5% Talent

Our team has extensive industry experience and expertise, allowing us to provide our clients with the best possible solutions. We maintain high standards for evaluating and recruiting the team, as well as tailored training programs to meet our clients’ specific needs. Through our rigorous coaching and development framework, we specialize in hiring and retaining the top 5% of our talent pool. Our global delivery centers are located in different cities, and our agents have diverse cultural backgrounds, enabling them to adapt to whoever they are communicating with. We take pride in the neutral accent of our talent pool, which helps us convey our messages professionally and clearly to our customers. Our ability to hire and retain top talent sets us apart in the industry, making us an attractive service provider for Fortune 500 companies.
customer service rep with the headset on
customer service staffs

We are Omnichannel

We can provide support through various platforms, utilizing voice, chat, back office, email, and social media. We incorporate technology and people management expertise to provide the most cost-effective and customer-friendly solution possible. Whether our clients need help in marketing, sales, customer service, or technical support, we have the expertise to deliver exactly what they need.

Scalable Savings

This company focuses on cost savings as a critical factor in outsourcing decisions while maintaining the highest level of quality and service. Our streamlined approach has resulted in up to 75% cost savings for large-scale operations for our clients by using cutting-edge technology and process optimization. We work with our clients to develop customized pricing models that align with their budget and goals. Clients reinvest resources in other areas of their business and remain competitive in their industries as a result to our commitment to delivering exceptional value.

Covid Protocol

All our employees are fully vaccinated. Subsequently, all our facilities require mandatory COVID screening at the entrance, and employees undergo periodic COVID testing. Premises are regularly disinfected and sanitized, and CDC guidelines are mandatory.

Class A Infrastructure

Our facilities prioritize the health and well-being of our employees, fostering productivity, collaboration, and innovation. These delivery centers offer Class A facilities that prioritize the safety and comfort of our employees, with ergonomic workspaces and strict adherence to physical distancing protocols conveniently located near public transport and malls. We have reliable IT equipment and round-the-clock support to address technical issues promptly. Our conference and training rooms are equipped with video and audio facilities for seamless communication and collaboration. We also have dual service providers and backup power generation to ensure uninterrupted service.

Our Mission

To deliver the best, cutting edge, and cost-effective solutions to our business partners and clients by utilizing the collective inputs of our committed employees that aim to promote a world-class customer experience to the end consumer.

Our Vision

Our primary motivation is to grow by prioritizing employee development and recognizing contributions, which are crucial to attaining our objectives and accomplishments.

Our Values

Integrity

Unwavering commitment to doing what is right, even when no one is watching.

Leadership

Guiding individuals and organizations towards success through vision and influence.

Innovation

We tailor-fit the needs of our employees, clients, and stakeholders. We provide out-of-the-box solutions for immediate actions.

Accountability

We take responsibility for our actions and results.

#XMCBPO

#OURVALUES #ILIA

A Visionary Culture

Our culture is rooted in a deep sense of purpose and a desire to create a better future for ourselves and those around us. We believe that by working together and embracing our collective spirit, we can achieve great things and leave a lasting legacy of positive change. Refreshing, smart, creative, and transparent—that’s XMC. That’s our strength, and that’s our difference!
top view of the team meeting

TEAMWORK

We’re not just a company; we’re a team, and we’re here to help you succeed. Working side by side with clients, ensuring growth and positive results every step of the way.

We believe in keeping things simple and effective, so you can rest assured that we’ll always find the easiest, most efficient way to achieve your goals. Because at XMC, together we win!