Together We Win
Simplified and cost-effective BPO services by integrating technologies and talent.
Setting the Standard in Cost-effective BPO Services and Solutions
We have won numerous “BEST VENDOR” awards from our Fortune 500 Clients. We WOW you with dependable performance, our ability to hit all metrics consistently gives you confidence in us. Our client’s appreciation is a strong attestation to our ability.
Success and Case Studies
Improved market share and customer experience by effectively utilizing CRM tools
Media company achieves 30% increase in sales
Maximizing performance results thru increased leadership competency
Revamped ticket management process to eliminate unnecessary cost
Our Global Locations
Commitment to Privacy and Security
At XMC BPO, we take privacy and security with the utmost seriousness. Our robust security infrastructure combines both logical and physical safeguards to ensure the protection of our clients' sensitive information.
Cybersecurity Measures
We employ a range of advanced security protocols, including firewalls, access controls, data encryption, and intrusion detection systems, to defend against evolving cybersecurity threats. Our commitment to safeguarding your data extends to continuous monitoring and proactive risk management.
Physical Security
To complement our digital protections, we have implemented stringent physical security measures. These include security cameras, biometric authentication, and on-site security personnel, all designed to prevent unauthorized access to sensitive areas and information.
Compliance and Certifications
We maintain strict adherence to global IT security standards and are fully compliant with key industry certifications, including ISO 27001, SOC 2, PCI DSS, and HIPAA. These certifications demonstrate our commitment to the highest levels of information security and privacy.
Ongoing Training
Our team undergoes regular, comprehensive training to ensure a deep understanding of our privacy and security standards. This ongoing education reinforces our commitment to fostering a culture of security and compliance across every level of the organization.
By maintaining these rigorous security practices, we provide a safe, trustworthy environment for our clients and ensure the integrity of the digital ecosystem we all share.
ISO 27001 Certified
We adhere to the highest information security management standards, ensuring comprehensive protection of sensitive data and continual improvement in security practices.
HIPAA Compliant
We are fully committed to safeguarding the privacy and security of electronic Protected Health Information (ePHI), in strict alignment with HIPAA regulations.
PCI DSS Compliant
Our systems are fully PCI DSS compliant, ensuring robust data protection for all payment card transactions with end-to-end encryption.
SOC 2 Certified
We adhere to SOC 2 standards to ensure the highest levels of data security, availability, and confidentiality in the management of customer information.
Industry Insights
Read our updates and valuable perspectives on the BPO industry and the digital space.
In a fast-paced digital landscape where customer expectations are higher than ever, proactive support has become the new gold standard. […]
In today’s customer-centric world, contact centers are constantly evolving to meet rising expectations for personalized, efficient, and humanized service. One […]
Social media has transformed how customers interact with brands. What started as a marketing tool is now a critical support […]
In the fast-evolving world of contact centers, measuring performance is essential—but not all Key Performance Indicators (KPIs) are created equal. […]
Customer Relationship Management (CRM) software is the backbone of modern customer experience (CX) strategies. But is your current CRM really […]
