Our Insights
Read our updates and valuable perspectives on the BPO industry and the digital space.
Explore how modern contact centers are shifting from metrics to meaningful moments, focusing on customer experience, empathy, and long-term satisfaction.
Explore how modern contact centers are shifting from metrics to meaningful moments, focusing on customer experience, empathy, and long-term satisfaction.
At first, all business startups face the same challenge: running a profitable company. The majority of the world’s most active […]
According to Forbes.com’s Stephen King, the outsourcing industry will undoubtedly continue to expand as remote and hybrid workplaces become more […]
The worldwide BPO (business process outsourcing) market reached $261.9 billion in 2022 according to one Grand View Research study. This […]
Analyzing a BPO company’s performance allows you to assess the effectiveness of your processes and employees while also identifying areas […]
