Our Insights
Read our updates and valuable perspectives on the BPO industry and the digital space.
Discover how contact center agents are evolving from call handlers to key players in customer strategy, driving loyalty and smarter CX in 2025.
Discover how contact center agents are evolving from call handlers to key players in customer strategy, driving loyalty and smarter CX in 2025.
Customer loyalty is very fundamental. A key metric for measuring this loyalty is your Net Promoter Score (NPS). This single […]
It is not common knowledge that high agent retention is a huge factor in success in the BPO industry. When […]
Given this day and age, businesses of all kinds are constantly striving to increase sales. But enhancing sales performance through […]
Back office operations, often unseen by clients, play a massive role in ensuring a company runs smoothly and efficiently. Effective […]
Businesses need to find innovative ways to deliver fast, efficient, and personalized experiences across all touchpoints and platforms. This is […]
Reliable BPO providers like XMC BPO understand that customer satisfaction is a necessity for success. That’s why we prioritize XMC […]
The world has increasingly become interconnected thanks to technology. In effect, businesses can now operate across borders, serving customers from […]
Businesses are developing a preference for dependable and customer-centric BPO solutions to improve their activities, boost effectiveness, and gain the […]
One cannot have clear communication if one wants success in the global service delivery of the business process outsourcing (BPO) […]
