Transforming Contact Centers into Revenue Generators
In today’s competitive business landscape, contact centers are no longer just cost centers—they are powerful revenue generators. With the integration […]
AI-Powered Real-Time Conversational Analytics
In today’s digital-first world, real-time conversational analytics is revolutionizing how contact centers operate. By leveraging AI-driven analytics, companies can gain
Sustainable and Ethical Contact Center Practices
Sustainability is becoming a key focus for contact centers, with industry leaders like XMCBPO adopting eco-friendly practices to reduce their
Escalating Costs & Risks of Contact Center Breaches
The consequences of inadequate data security are severe: The average cost of a data breach surged to $4.45 million in
The Importance of Sentiment & Speech Analytics
Sentiment analysis and speech analytics leverage artificial intelligence (AI) and machine learning (ML) to decode customer emotions, voice tones, and
Growth of Remote and Hybrid Work
The COVID-19 pandemic accelerated the adoption of remote work across various industries, and the contact center sector was no exception.
AI Chatbots & Self-Service Automation
The demand for self-service options is on the rise, with 81% of customers attempting to solve problems independently before reaching
The Rise of AI in Contact Centers
AI adoption in customer service has accelerated rapidly. By 2025, 86% of customer service professionals have tested or implemented AI
XMC BPO: Tailored Outsourcing Solutions
At XMC BPO, we specialize in delivering customized outsourcing solutions tailored to the unique needs of businesses across various industries.
XMC BPO Leads Cloud Contact Center Shift
The global contact center industry has been rapidly embracing cloud-based solutions. According to a report by MarketsandMarkets, the cloud-based contact
