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The healthcare industry heavily relies on cybersecurity measures to protect sensitive patient data. The Health Insurance Portability and Accountability Act […]

BPO services handle sensitive client data on a daily basis, which is why cybersecurity in BPO operations is important. A

Customer loyalty is very fundamental. A key metric for measuring this loyalty is your Net Promoter Score (NPS). This single

It is not common knowledge that high agent retention is a huge factor in success in the BPO industry. When

Given this day and age, businesses of all kinds are constantly striving to increase sales. But enhancing sales performance through

Back office operations, often unseen by clients, play a massive role in ensuring a company runs smoothly and efficiently. Effective

Businesses need to find innovative ways to deliver fast, efficient, and personalized experiences across all touchpoints and platforms. This is

Reliable BPO providers like XMC BPO understand that customer satisfaction is a necessity for success. That’s why we prioritize XMC

The world has increasingly become interconnected thanks to technology. In effect,  businesses can now operate across borders, serving customers from

Businesses are developing a preference for dependable and customer-centric BPO solutions to improve their activities, boost effectiveness, and gain the