The Importance of Sentiment & Speech Analytics
Sentiment analysis and speech analytics leverage artificial intelligence (AI) and machine learning (ML) to decode customer emotions, voice tones, and […]
Growth of Remote and Hybrid Work
The COVID-19 pandemic accelerated the adoption of remote work across various industries, and the contact center sector was no exception.
AI Chatbots & Self-Service Automation
The demand for self-service options is on the rise, with 81% of customers attempting to solve problems independently before reaching
The Rise of AI in Contact Centers
AI adoption in customer service has accelerated rapidly. By 2025, 86% of customer service professionals have tested or implemented AI
XMC BPO: Tailored Outsourcing Solutions
At XMC BPO, we specialize in delivering customized outsourcing solutions tailored to the unique needs of businesses across various industries.
XMC BPO Leads Cloud Contact Center Shift
The global contact center industry has been rapidly embracing cloud-based solutions. According to a report by MarketsandMarkets, the cloud-based contact
AI Agent Assistance: XMC BPO’s Leadership
Artificial Intelligence (AI) is revolutionizing the contact center landscape, redefining how businesses interact with their customers. At XMC BPO, we
Predictive Analytics in BPO: Enhancing Strategic Decision-Making
Business leaders have always relied on data to guide their decisions, but in today’s fast-paced digital world, historical insights alone
Data-Driven Customer Experiences: Why Reporting Matters
Imagine a scenario where a company can anticipate customer needs and address them before issues even arise. In today’s hyper-connected
Combining Human Expertise with AI for Better Social Media Intelligence
Social media is more than a platform for communication—it’s a treasure trove of insights for businesses. Companies leverage social media
