The Metaverse and Customer Support: Hype or the Next Big Shift?
Explore whether the metaverse is hype or the next evolution in customer support. See how virtual spaces may redefine engagement and service in 2025.
AI-Enabled Services
AI + Agents: A New Model for Smarter Customer Interactions
Discover how combining AI with human agents is transforming customer interactions, enabling smarter, faster, and more personalized support experiences.
The CX Tech Stack: Essential Tools for Modern Contact Centers
In today’s digital-first economy, customer expectations are at an all-time high. Speed, personalization, and seamless interactions across channels are no
Voice Isn’t Dead: Why Calls Still Matter in the Age of Chatbots
Discover why voice calls still matter in the age of chatbots, offering human connection, clarity, and trust that automated support alone can’t fully replace.
Beyond Scripted Replies: How AI is Humanizing Customer Support
The days of robotic, one-size-fits-all customer service are fading fast. In 2025, customers crave connection—not canned responses. With the help
How Healthcare Contact Centers Are Navigating HIPAA with AI Tools
As the healthcare industry increasingly turns to digital solutions, contact centers have become a frontline for patient engagement. With this
Training the AI Agent: How Contact Centers Are Teaching Bots to Handle Complexity
AI-powered bots are no longer limited to answering simple FAQs. Today’s contact centers are investing in intelligent systems capable of
Visual & Conversational IVR: The Future of IVR
The traditional Interactive Voice Response (IVR) system—once a breakthrough in customer service—now faces mounting criticism for being clunky, impersonal, and
AI Coaching: Real-Time Feedback
In today’s competitive landscape, call centers and customer service teams are increasingly turning to advanced technologies to enhance their performance.
AI Chatbots & Self-Service Automation
The demand for self-service options is on the rise, with 81% of customers attempting to solve problems independently before reaching
