Our Insights
Read our updates and valuable perspectives on the BPO industry and the digital space.
Discover why voice calls still matter in the age of chatbots, offering human connection, clarity, and trust that automated support alone can't fully replace.
Discover why voice calls still matter in the age of chatbots, offering human connection, clarity, and trust that automated support alone can't fully replace.
Safeguarding sensitive customer data is very important now that the digital world is the way forward. PCI-DSS compliance for data […]
The healthcare industry heavily relies on cybersecurity measures to protect sensitive patient data. The Health Insurance Portability and Accountability Act […]
BPO services handle sensitive client data on a daily basis, which is why cybersecurity in BPO operations is important. A […]
Customer loyalty is very fundamental. A key metric for measuring this loyalty is your Net Promoter Score (NPS). This single […]
It is not common knowledge that high agent retention is a huge factor in success in the BPO industry. When […]
Given this day and age, businesses of all kinds are constantly striving to increase sales. But enhancing sales performance through […]
Back office operations, often unseen by clients, play a massive role in ensuring a company runs smoothly and efficiently. Effective […]
Businesses need to find innovative ways to deliver fast, efficient, and personalized experiences across all touchpoints and platforms. This is […]
Reliable BPO providers like XMC BPO understand that customer satisfaction is a necessity for success. That’s why we prioritize XMC […]
