Our Insights
Read our updates and valuable perspectives on the BPO industry and the digital space.
Discover how voice AI in 2026 improves first call resolution, reduces handling time, and elevates customer support performance.
Discover how voice AI in 2026 improves first call resolution, reduces handling time, and elevates customer support performance.
Discover how combining AI with human expertise gives XMCBPO a competitive edge, boosting efficiency, accuracy, and overall business performance.
In today’s fast-moving digital economy, outsourcing is evolving. Rather than simply transferring repetitive tasks overseas, forward-looking organisations are turning to […]
Discover how XMCBPO drives AI-powered efficiency, helping forward-thinking companies boost productivity, streamline processes, and scale smarter.
Explore how intelligent outsourcing is evolving as XMCBPO’s AI-enabled solutions boost efficiency, accuracy, and scalability for modern businesses.
In today’s digital economy, the Business Process Outsourcing (BPO) industry is undergoing a massive transformation—and at the forefront of this […]
AI regulations are reshaping contact centers. Learn how emerging rules impact compliance, data handling, and AI-driven operations in 2025.
Discover how hybrid contact centers are shaping the future of remote work, blending flexibility, technology, and human connection beyond the pandemic.
Discover how predictive analytics helps businesses anticipate customer needs, personalize experiences, and boost satisfaction before issues arise.
Discover how quiet quitting impacts employee retention in contact centers and what strategies in 2025 can keep agents engaged and motivated.
