Our Insights
Read our updates and valuable perspectives on the BPO industry and the digital space.
Explore CX psychology and learn why building emotional connections with customers drives stronger loyalty and results than scripted interactions.
Explore CX psychology and learn why building emotional connections with customers drives stronger loyalty and results than scripted interactions.
In today’s fast-paced digital landscape, customer experience (CX) is a key differentiator for businesses. With the advent of artificial intelligence […]
The contact center industry is undergoing rapid transformation, driven by technological advancements, AI integration, and evolving customer expectations. As businesses […]
Artificial Intelligence (AI) is revolutionizing customer interactions by enhancing the empathy conveyed in communications. Research from Salesforce indicates that 62% […]
In today’s competitive business landscape, contact centers are no longer just cost centers—they are powerful revenue generators. With the integration […]
In today’s digital-first world, real-time conversational analytics is revolutionizing how contact centers operate. By leveraging AI-driven analytics, companies can gain […]
Sustainability is becoming a key focus for contact centers, with industry leaders like XMCBPO adopting eco-friendly practices to reduce their […]
The consequences of inadequate data security are severe: The average cost of a data breach surged to $4.45 million in […]
Sentiment analysis and speech analytics leverage artificial intelligence (AI) and machine learning (ML) to decode customer emotions, voice tones, and […]
The COVID-19 pandemic accelerated the adoption of remote work across various industries, and the contact center sector was no exception. […]
