Our Insights
Read our updates and valuable perspectives on the BPO industry and the digital space.
Discover how AI customer support is transforming service in 2025, improving response times, personalization, and customer satisfaction.
Discover how AI customer support is transforming service in 2025, improving response times, personalization, and customer satisfaction.
Artificial Intelligence (AI) is revolutionizing customer interactions by enhancing the empathy conveyed in communications. Research from Salesforce indicates that 62% […]
In today’s competitive business landscape, contact centers are no longer just cost centers—they are powerful revenue generators. With the integration […]
In today’s digital-first world, real-time conversational analytics is revolutionizing how contact centers operate. By leveraging AI-driven analytics, companies can gain […]
Sustainability is becoming a key focus for contact centers, with industry leaders like XMCBPO adopting eco-friendly practices to reduce their […]
The consequences of inadequate data security are severe: The average cost of a data breach surged to $4.45 million in […]
Sentiment analysis and speech analytics leverage artificial intelligence (AI) and machine learning (ML) to decode customer emotions, voice tones, and […]
The COVID-19 pandemic accelerated the adoption of remote work across various industries, and the contact center sector was no exception. […]
The demand for self-service options is on the rise, with 81% of customers attempting to solve problems independently before reaching […]
AI adoption in customer service has accelerated rapidly. By 2025, 86% of customer service professionals have tested or implemented AI […]
