Our Insights
Read our updates and valuable perspectives on the BPO industry and the digital space.
In today’s digital economy, the Business Process Outsourcing (BPO) industry is undergoing a massive transformation—and at the forefront of this […]
In today’s digital economy, the Business Process Outsourcing (BPO) industry is undergoing a massive transformation—and at the forefront of this […]
The COVID-19 pandemic accelerated the adoption of remote work across various industries, and the contact center sector was no exception. […]
The demand for self-service options is on the rise, with 81% of customers attempting to solve problems independently before reaching […]
AI adoption in customer service has accelerated rapidly. By 2025, 86% of customer service professionals have tested or implemented AI […]
At XMC BPO, we specialize in delivering customized outsourcing solutions tailored to the unique needs of businesses across various industries. […]
The global contact center industry has been rapidly embracing cloud-based solutions. According to a report by MarketsandMarkets, the cloud-based contact […]
Artificial Intelligence (AI) is revolutionizing the contact center landscape, redefining how businesses interact with their customers. At XMC BPO, we […]
Business leaders have always relied on data to guide their decisions, but in today’s fast-paced digital world, historical insights alone […]
Imagine a scenario where a company can anticipate customer needs and address them before issues even arise. In today’s hyper-connected […]
Social media is more than a platform for communication—it’s a treasure trove of insights for businesses. Companies leverage social media […]
