Our Insights
Read our updates and valuable perspectives on the BPO industry and the digital space.
Explore how intelligent outsourcing is evolving as XMCBPO’s AI-enabled solutions boost efficiency, accuracy, and scalability for modern businesses.
Explore how intelligent outsourcing is evolving as XMCBPO’s AI-enabled solutions boost efficiency, accuracy, and scalability for modern businesses.
Sentiment analysis and speech analytics leverage artificial intelligence (AI) and machine learning (ML) to decode customer emotions, voice tones, and […]
The COVID-19 pandemic accelerated the adoption of remote work across various industries, and the contact center sector was no exception. […]
The demand for self-service options is on the rise, with 81% of customers attempting to solve problems independently before reaching […]
AI adoption in customer service has accelerated rapidly. By 2025, 86% of customer service professionals have tested or implemented AI […]
At XMC BPO, we specialize in delivering customized outsourcing solutions tailored to the unique needs of businesses across various industries. […]
The global contact center industry has been rapidly embracing cloud-based solutions. According to a report by MarketsandMarkets, the cloud-based contact […]
Artificial Intelligence (AI) is revolutionizing the contact center landscape, redefining how businesses interact with their customers. At XMC BPO, we […]
Business leaders have always relied on data to guide their decisions, but in today’s fast-paced digital world, historical insights alone […]
Imagine a scenario where a company can anticipate customer needs and address them before issues even arise. In today’s hyper-connected […]
